FAQ’S

What is Heidi’s Village?

Heidi’s Village is a one-of-a-kind animal welfare organization in Phoenix, AZ. We work with existing animal shelters and rescues to provide temporary boarding when they have no room to house animals and their space and resources are limited. We provide care for these animals and can provide medical intervention, grooming, behavioral modification and wellness services when needed. The rescue organizations can retrieve their animals and offer them for adoption when they have the ability. Heidi’s Village will provide low-cost veterinary care and behavioral training/counseling to the public to reduce the number of animals that would be surrendered or abandoned due to limited resources.

Can animals be surrendered to Heidi’s Village?

We are currently not set up to accept most surrenders and look at these on a case by case basis. Eventually, we hope to be able to expand our ability in this area. You may submit a surrender form via the links below and a staff person will respond to your request shortly.

Dog surrender form: https://www.shelterluv.com/matchme/owner-surrender/HVAZ/Dog

Cat surrender form: https://www.shelterluv.com/matchme/owner-surrender/HVAZ/Cat 

Will veterinary, grooming and behavioral training services be available to the public?
We are rolling out our services in a staged structure, opening various services gradually. Check our website often for updated information on new services under our “What We Do” tab.
What volunteer opportunities are there at Heidi’s Village?
Heidi’s Village has many volunteer opportunities for individuals and groups. Whether you are interested in assisting with administrative duties, cleaning and disinfecting animal areas, socializing animals, or facilities maintenance we rely heavily on the important role of volunteers to help us achieve our mission of fostering a community where animals are treated with respect, dignity and compassion. Please contact the volunteer manager at volunteer@heidisvillage.org or visit our volunteer page and complete an application to sign up for one of our volunteer orientations.
Do you have animals available for adoption?

We do! Visit our adoption page to learn more and see the animals we have available for adoption and to submit an application. Keep in mind, our program is not a high-volume adoption program but rather a program designed to provide services to other organizations struggling to help their animals become adoption candidates. For this reason, we have a limited number of animals for adoption.

I found kittens, what do I do?

Do not move the kittens. It is likely that mom is out hunting for food and will return. If you find kittens with their mother, it is imperative that you leave the kittens and mother together. If they are in an unsafe location, move them to a safe location away from high traffic areas. If you or your neighbors are feeding outdoor/stray cats, please contact the Spay Neuter Hotline at 602-265–SPAY (7729) or Altered Tails at (602) 943-SPAY (7729), for information on trap neuter return programs.

My dog/cat is sick, can you help him/her?

We will eventually provide services to the general public. We are not currently scheduling appointments for the public. Please visit our web site to monitor the services we have available. If you have a pet emergency, you can find emergency veterinary services at https://emergencyvetsusa.com/phoenix-az/

Can I come look at the animals you have for adoption?

Yes you may, but you need to make an appointment. Go to our adoption page to see which animals are available and to submit an application. Our staff will call you to setup an appointment. Our adoption center hours are Tuesday through Friday 11 a.m. to 7 p.m. or Saturday and Sunday from 11 a.m. to 4:30 p.m. We require all visitors to wear a mask when visiting Heidi’s Village.

I found a stray dog/cat. Can I bring him/her to you?

We are not currently able to accept stray animals. We encourage you to connect with the resources available for stray animals. The links below can provide more information and resources when you find a stray or abandoned animal.

Arizona Humane Society Lost & Found: https://www.azhumane.org/lost-and-found/

Maricopa County Animal Control Lost & Found: https://www.maricopa.gov/162/Lost-Found-Pet

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